FAQs - HomesFan™

FAQs

1. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

2. Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. You can only cancel your order if you let us know within 30 minutes after you place your order. we automate our order processing therefore if within 30 minutes, your order might have been processed and we will not be able to cancel it. If you need to cancel your order please visit Contact Us and include all the details. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.

3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once. they are on the way!

4. Where's my order / How can I track my order?

You should receive an email within 48 hours ( excluding weekends) when the order is processed and shipped to you with proper tracking information. If you don't receive any emails within 5 business days, please contact us with your order number so we can check it and provide the tracking information for you. 

With your tracking number, you can track your order here.

5. How long does shipping usually take?

The estimated shipping time for our product is approximately 14 to 21 days. Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.You will be informed via email when your order is confirmed and shipped out with tracking information.

5. Why does my tracking number stop updating?

Usually your tracking number will be updated within 48 hours ( excluding weekends) once the courier finishes one stage of the order delivery. However as much as we try to avoid it, there is 1.5% chance that your parcel may experience random custom checks. This may take up to 7 days to finish. There for if your tracking number stop updating after 7 days, please contact us for further assistance. 

7. Where do you ship to?

We ship domestically to the U.S. and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package. Rest assured, shipment is free and insured for both domestic and international orders.

 

If you have any other questions and/or concerns, please feel free to reach out to us at any time via Contact Us.